How can we help?

Contact support

Email support@getfluentfast.app. Include a short description of the issue, your iOS version, and the app screen where it happened.

Please do not send passwords, verification codes, full payment-card details, private keys, or other highly sensitive information.

Subscriptions and purchases

• Open Profile → Restore purchases after reinstalling the app or moving to another device.
• Open Profile → Manage purchases to view or cancel an Apple subscription.
• For App Store refunds, visit reportaproblem.apple.com. Apple determines refund eligibility.

Deleting the app or your GetFluentFast account does not automatically cancel an active Apple subscription.

Delete your account

1. Open GetFluentFast and sign in.
2. Open Profile.
3. Select Delete Account and confirm.

This initiates permanent deletion of your account, profile, learning progress, and saved content, subject to legally required transaction, security, backup, and retention obligations described in our Privacy Policy.

If you cannot access the app, email support@getfluentfast.app from the address associated with your account.

Microphone and speaking practice

Microphone access is requested only when you start a speaking activity. If recording is unavailable, open iOS Settings → Privacy & Security → Microphone and enable GetFluentFast, then return to the app and try again.

Notifications

Notifications are optional and help tell you when asynchronously generated learning content is ready. You can change this permission in iOS Settings → Notifications → GetFluentFast.

Sign-in and learning progress

Confirm that you are using the same email or Apple/Google sign-in method originally used for the account. If your lessons or purchase status do not refresh, close and reopen the app, then use Profile → Restore purchases where applicable.